Privacy policy

Privacy Policy

This Privacy Policy describes how jimmyandross.com.au ("Jimmy & Ross", "we", "us", or "our") collects, uses, and discloses your personal information when you visit or make a purchase from our site.

What Personal Information We Collect

We only collect the information we need to provide you with our products and services. This may include:

  • Name

  • Address

  • Telephone number

  • Email address

  • Age (where required)

We do not collect sensitive personal information unless required by law.

How We Collect Personal Information

We collect your information when you:

  • Place an order or make a purchase

  • Subscribe to our newsletter

  • Create an account with us

  • Enter a promotion or provide details for a marketing activity

  • Interact with our website through cookies, your IP address, and usage statistics

Your information is stored securely, and we use SSL encryption to protect any details you provide online.

How We Use Your Personal Information

Jimmy & Ross uses your personal information to:

  • Process and fulfill your orders

  • Communicate with you about your order and delivery

  • Process your payment

  • Provide customer support and respond to inquiries

  • Improve our website, products, and services

We may also use your information to offer you product recommendations, updates, or special offers, but only if you have provided consent.

Jimmy & Ross will only contact you via email, SMS, or phone if you have given us your contact details. By doing so, you consent to us reaching out for order or customer service reasons.

Use of Cookies & Website Analytics

We use cookies and collect IP addresses to:

  • Improve your shopping experience

  • Analyze website usage

  • Save your shopping cart and preferences

  • Enable personalized features

You can manage cookie settings in your browser, but disabling cookies may affect your experience on our website.

Third-Party Links

Our site may contain links to third-party websites. Jimmy & Ross is not responsible for the privacy practices of those sites. Please review their privacy policies separately.

Who We Share Your Personal Information With

We do not sell your personal information to third parties. However, we may share information as necessary to provide our services:

  • Suppliers: To fulfill orders, such as sharing your name, delivery address, and contact information with product suppliers.

  • Logistics Partners: For arranging delivery.

  • Payment & Security Partners: To process and secure your payment.

  • Business Partners: For marketing, analytics, or reporting purposes, strictly as needed.

  • Law Enforcement: If required by law, or to protect our business, staff, or customers.

  • Related Companies: We may disclose information to our related corporate entities, where applicable.

Accessing & Managing Your Personal Information

You have the right to access, correct, or update your personal information held by us. To request access or changes, please contact us at [your support email].

To unsubscribe from marketing emails, please use the unsubscribe link in the email or manage your preferences in your account settings. We action unsubscribe requests promptly.

Security

We use SSL encryption and best practices to secure your information online. You can check for "https://" in your browser's address bar as a sign you are on a secure page.

Compliance

Jimmy & Ross is committed to complying with the Australian Privacy Principles under the Privacy Act 1988 (Cth). For more information, visit: OAIC - Australian Privacy Principles.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page, and your continued use of the website signifies your acceptance of any changes.

If you have questions or concerns about your privacy or this policy, please contact us at [support@jimmyandross.com.au].